Fire alarm system
The equipment warranty covers technical defects from the manufacturer or defects arising from proper use according to the instructions.
Control PanelDetector
GEEC Warranty Policy
Policy guarantee
Policy guarantee
Transparency for the fire protection system
GEEC has established a warranty policy to ensure customer rights after the supply, installation, maintenance, or upgrading of Panasonic fire protection and alarm systems and related technical solutions.
The policy focuses on clear acceptance procedures, transparent technical inspection, quick response, and handling within the scope agreed upon in the contract or handover documents.
Clearly defined scopeAccording to the contract and handover documents.
Transparent recordsSerial number, record, checklist
Quick responseTechnical support engineer
Warranty Service Flow
Receive · Check · Confirm · Process
GEEC provides a clear warranty process for equipment, systems, and technical services.
GEEC Warranty Policy
Warranty coverage
Warranty varies by product group, system, and service.
GEEC clearly categorizes warranty coverage to help customers easily identify their rights, responsibilities, and coordination procedures when technical issues arise.
Supplies & Accessories
This applies to materials, modules, power supplies, accessories, or items supplied by GEEC according to the handover specifications.
ModuleAccessory
Construction items
Warranty covers installation defects within the scope of systems constructed, configured, connected, tested, and handed over by GEEC.
InstallationTesting
IoT · BMS · Dashboard
Supports connection testing, data mapping, display status, and configuration error checking within the GEEC deployment scope.
BMSDashboard
Maintenance services
The work performed during maintenance or repair is covered by a warranty as per the service acceptance report.
MaintenanceService
Technical documentation
Assist in reviewing handover documents, equipment lists, serial numbers, test reports, and related operating manuals.
DocsAs-built
Warranty conditions
Terms and conditions apply, and cases not covered by warranty.
The warranty policy only applies when the equipment, system, or service is used according to technical instructions, is not tampered with, and is within the warranty period as stated in the handover documentation.
01
Terms and conditions apply
There is a contract, quotation, handover record, or documentation confirming the equipment/services provided by GEEC.
02
Identification information
The equipment must have labels, tags, serial numbers, or identification information that match the handover specifications.
03
Operate according to instructions.
The system is operated, maintained, and used in accordance with GEEC's technical documentation, handover instructions, or recommendations.
04
Not covered under warranty.
Failures may result from natural disasters, impacts, fires or explosions outside the system's scope, abnormal environmental conditions, unstable power supply, third-party interference, or misuse.
Note: The specific warranty period and scope may vary depending on the project, equipment type, and contract terms.
Warranty process
Clear application process, controlled feedback.
GEEC standardizes its warranty process to shorten the time required for verification, fault classification, and proposing appropriate solutions.
01
Receive the request
Customers submit information about the project, equipment, images of the fault, videos, or descriptions of the phenomenon.
02
Check the records
GEEC verifies the contract, handover minutes, equipment list, serial numbers, and warranty period.
03
Technical verification
Engineers conduct remote or on-site inspections to determine the cause and scope of the repair.
04
Processing & handover
GEEC will repair, replace, reconfigure, or propose commercial solutions if the warranty is void.
Documents to prepare
The more complete the information, the faster the processing time.
To ensure your warranty claim is processed quickly, please prepare the following basic information before contacting GEEC.
Purchase order
Contracts, quotations, delivery notes, handover records, or acceptance records.
Device information
Model, serial number, installation location, label images, and list of related equipment.
Describe the phenomenon
Error display, error code, warning status, time of occurrence, and frequency of recurrence.
Contact information
Contact person, phone number, email address, site address, and support timeframe.
Warranty commitment
Transparency, adherence to scope, and long-term partnership.
GEEC focuses on after-sales experience, helping customers confidently operate fire protection systems throughout the entire lifecycle of their projects.
Transparent
Transparent
The scope, conditions, and results of the test are clearly documented in the technical records.
Technical
Correct technique
Engineers investigate the cause, classify the fault, and propose appropriate solutions.
Responsive
Quick response
Prioritize requirements that directly affect the safety and operation of the structure.
Lifecycle
Long-term partnership
Ready to provide support for system maintenance, replacement, upgrades, and data acquisition after the warranty period.
Need to submit a warranty claim or technical support request?
GEEC's engineering team will receive the information, review the documentation, and provide feedback on the appropriate course of action for your equipment or system.